News Release: Barclaycard to Open New Customer Contact Center in Hamilton, Ohio
Barclaycard to Open New Customer Contact Center in Hamilton, Ohio. Expansion supports fast-growing payments business
Hamilton, Ohio, August 17, 2015 – Today Barclaycard US, the payments business of Barclays in the United States, announced that it will open a new customer contact center in Hamilton, Ohio.
Barclaycard expects to add up to 250 new employees during 2016 at the Vora Technology Park located at 101 Knightsbridge Drive in Hamilton. Once fully operational in the coming years, the center will employ up to 1,500 colleagues.
“We’re thrilled to become a member of the Hamilton community,” said Craig Peters, Chief Operations and Technology Officer for Barclaycard US. “As the fastest-growing top-ten credit card issuer in the United States, this state-of-the-art center along with the great workforce in Ohio will help us deliver on our growth ambitions and focus on enhancing the customer experience. We thank JobsOhio, REDI Cincinnati, the City of Hamilton and Vora Technology Park for their assistance with this project and we look forward to expanding our business in the region.”
“Barclays is a major global financial institution, and we are excited about attracting this company to Hamilton, where it will create 1,500 new jobs,” said JobsOhio President and Chief Investment Officer John Minor. “Along with business leaders, REDI Cincinnati and local officials, we look forward to working with Barclaycard as it establishes this new operation in Ohio.”
“We’re thrilled that Barclaycard chose the City of Hamilton in Greater Cincinnati to locate their operations,” said Johnna Reeder, President & CEO of REDI Cincinnati. “To date this is one of the largest economic development projects for new job creation within the last decade in the State of Ohio and will continue to be a case study for future collaboration between state, local, commercial real estate and regional economic development organizations. We thank Barclaycard for their confidence in our region and we thank our partners at JobsOhio, the City of Hamilton and Mahendra Vora for their diligence and partnership in bringing Barclaycard to the region.”
"Hamilton City Council unanimously supports and is grateful for Barclaycard’s investment in Hamilton," stated City of Hamilton Mayor Pat Moeller. "The Barclaycard project is monumentally important to the Hamilton economy, to Hamilton families as a source of quality jobs, and to the South Hamilton Crossing gateway as it develops into a premier employment and education center. The City Council is impressed by Barclaycard’s commitment to strengthening the community through volunteerism and building relationships with local charities and foundations."
“We couldn’t be more thrilled to have a world leader like Barclaycard leverage the unique technology infrastructure at Vora to create jobs,” said Mahendra Vora, CEO of Vora Ventures. “This is a dream come true partnership for Vora, the City of Hamilton, Butler County and the State of Ohio.”
Employees of the center will provide customer service support for cardmembers who participate in the 25 co-branded credit card partnership programs offered by the business as well as payment products featuring the Barclaycard brand.
Colleagues staffed at the Hamilton center will be full-time and receive generous benefits such as health insurance, dental insurance, vision coverage and a 401K plan with matching corporate contributions.
A job fair will be held at Vora Technology Park on September 9 from 10 a.m. to 6 p.m.
Barclaycard also operates customer care centers in Henderson, Nevada, Newark, Delaware and Wilton, Maine.
Barclaycard strives to give back to the community. The company provides organizational, financial and personnel support to several worthwhile charities and organizations in the communities in which it operates.
Barclaycard, part of Barclays Bank PLC, is a leading global payment business that helps consumers, retailers and businesses to make and take payments flexibly, and to access short-term credit and point of sale finance. The company is a pioneer of new forms of payments and is at the forefront of developing viable contactless and mobile payment programs for today and cutting edge forms of payment for the future. Barclaycard also partners with a wide range of organizations across the globe to offer their customers or members payment options and credit.
About Barclaycard US
Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business also issues cards featuring the Barclaycard brand. For more information, please visit http://www.barclaycardus.com.